Shipping policy

At Boco Homewear, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver your orders.

1. ORDER PROCESSING

Orders are processed after they are successfully placed and confirmed.

We aim to prepare and dispatch orders within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

2. DELIVERY TIME

After your order has been dispatched, the estimated delivery time is 3–5 business days.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.

The estimated delivery time does not include the order processing period.

The total estimated time from order confirmation to delivery is approximately 5–8 business days.

3. SHIPPING FEES

Shipping fees vary depending on the customer's delivery location.

The applicable shipping fee will be determined based on the delivery location and displayed during checkout before the order is completed.

Shipping availability and fees may be updated in the future as we expand our delivery coverage.

4. SHIPPING ADDRESS

Please make sure that your shipping address, phone number, and other contact details are accurate and complete before placing an order.

Boco is not responsible for delays, failed deliveries, or additional delivery costs caused by incorrect, incomplete, or outdated information provided by the customer.

If you realize that you have entered an incorrect shipping address, please contact us as soon as possible at:

bocohomewear@gmail.com

We will do our best to assist you, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

5. DELIVERY ATTEMPTS

Our delivery partner may attempt to contact you using the phone number provided with your order.

If the order cannot be delivered because the customer is unavailable, cannot be reached, or provides incorrect delivery information, additional delivery attempts or fees may apply where applicable.

6. DELAYS

While we do our best to deliver orders within the estimated timeframe, Boco cannot guarantee a specific delivery date.

Delays may occur due to circumstances beyond our reasonable control, including courier delays, severe weather, public holidays, high order volumes, or other unforeseen circumstances.

If your order is significantly delayed, please contact us at bocohomewear@gmail.com and we will assist you in following up with the delivery provider.

7. DAMAGED OR INCORRECT ORDERS

Please carefully inspect your order and the items received while the delivery representative is still present.

If your order is damaged, incomplete, or contains an incorrect product, please notify the delivery representative immediately.

Any return or exchange for a damaged, defective, incomplete, or incorrect order must be requested at the time of delivery, before the delivery representative leaves.

Please refer to our Refund and Return Policy for more information.

8. REFUSED OR FAILED DELIVERIES

If you decide to return or refuse your order while the delivery representative is still present, you may return the order immediately.

In this case, the customer will only be responsible for the applicable shipping/delivery fee, as described in our Refund and Return Policy.

Once the delivery representative has left, returns and exchanges will no longer be accepted.

If an order cannot be delivered because the customer is unavailable, cannot be reached, or provides incorrect or incomplete delivery information, the order may be returned to Boco.

Any applicable additional shipping or return costs caused by these circumstances may be the responsibility of the customer, where permitted by applicable law.