Refund policy

 

We want you to be happy with your BOCO purchase. Please review your order carefully at the time of delivery before accepting it.

Returns & Exchanges

Returns and exchanges are only accepted at the time of delivery, while the delivery representative is still present.

We kindly ask you to carefully inspect your order and make sure that you have received the correct items, sizes, colors, and quantities before the delivery representative leaves.

If you are not satisfied with your order or notice any issue during the inspection:

  • Returns: You may refuse the order and return it immediately to the delivery representative. In this case, you will only be responsible for the applicable shipping/delivery fee.

  • Exchanges: You may request an exchange at the time of delivery, subject to product availability. The item must be unworn, unused, unwashed, and in its original condition with all original tags and packaging.

  • Defective, damaged, or incorrect items: If you receive an item that is defective, damaged, or different from what you ordered, please notify the delivery representative immediately so the item can be returned or exchanged at the time of delivery.

Once the delivery representative has left, we do not accept any returns or exchanges.

For hygiene reasons, underwear and intimate products must be unworn, unused, unwashed, and in their original packaging to be eligible for return or exchange.

Return & Shipping Fees

For an order returned at the time of delivery, the customer will only be responsible for the applicable shipping/delivery fee.

The product amount will not be charged for orders that are refused and returned at the time of delivery.

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges for items that have been:

  • Worn

  • Washed

  • Used

  • Damaged after delivery

  • Returned without their original tags or packaging

Products purchased during a sale or promotional offer are eligible for return or exchange, provided they meet all the conditions stated in this policy.

Refunds

For prepaid orders that are returned at the time of delivery, the applicable refund will be processed to the original payment method.

For cash-on-delivery orders, if the order is refused and returned at the time of delivery, the customer will only be responsible for the applicable shipping/delivery fee.

Please note that once the delivery representative has left, no returns, exchanges, or refunds will be accepted.